Effective Date: 2025-01-01
At Lungi Loom – Ultimate Comfort Wear, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
🔄 1. Return Eligibility
- You can return products within 7 days of receiving your order.
- To be eligible for a return, the product must be:
- Unused and in its original condition
- In the original packaging, with tags attached
- Accompanied by proof of purchase (invoice or receipt)
❌ 2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Items damaged due to misuse or mishandling
- Products bought on clearance or discounted sales
💰 3. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 5-7 business days to your original payment method.
- Shipping charges are non-refundable.
🚚 4. Return Shipping
- You will be responsible for covering the return shipping costs unless the return is due to a defect or an incorrect product sent by us.
- We recommend using a trackable shipping service for your return.
⚠️ 5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
- Send us photos of the damaged product at lungiloom@gmail.com or WhatsApp at 01540546643 for a faster resolution.
📩 6. How to Initiate a Return
To request a return, follow these steps:
- Contact us via email at lungiloom@gmail.com or WhatsApp at 01540546643.
- Provide your order details and the reason for the return.
- We will guide you through the next steps, including the return shipping address.
📞 7. Contact Us
If you have any questions about our Refund & Return Policy, feel free to contact us:
- Email: lungiloom@gmail.com
- Phone/WhatsApp: 01540546643
- Facebook: Lungi Loom
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